Xylem is 17,000 people unified in a common purpose: creating innovative solutions to meet our world's water needs. Developing new technologies that will improve the way water is used, conserved, and re-used in the future is central to our work. We move, treat, analyze, and return water to the environment, and we help people use water efficiently, in their homes, buildings, factories and farms. In more than 150 countries, we have strong, long-standing relationships with customers who know us for our powerful combination of leading product brands and applications expertise, backed by a legacy of innovation. Xylem had 2018 annual revenues of $5.2 billion.
One of our employees has continued with another position within the company, why we need to recruit a Technical Support Expert to the Technical Support department. The department's responsibility is to further develop and support the support departments in our sales companies around the world. The department will have control over the various support departments competence in the area of Monitor & Control and work on developing the competence´s so that they can take care of their customers locally. In terms of product launches, the department will support and support the project by developing training plans for the sales companies together with the marketing department and also conducting the training. The department will be the ultimate expert centre where the sales companies can turn when their skills are not enough.
We are therefore looking for a:
Service-oriented Technical Support Expert who wants to connect with the whole world
Responsibilities
As a Technical Support Expert, you will provide technical support to the sales companies for M&C products and provide suggestions for other technical solutions. You will also be educating and building technical expertise to the sales companies' service centers. You are placed in the office in Sundbyberg but the role includes trips to our more than 50 sales companies around the world.
The work also includes:
- Perform system tests
- Where necessary, assist in development work
- Create standard configurations for our controllers
- Be included in improvement processes and projects to develop support
- Contribute to the development of procedures for the department.
Qualifications
To be successful in this role you have a higher education in the Electrical/Electronics/Data/Data communication area. You have worked for some years as an engineer, preferably in electronics and/or data. We see it as an advantage if you have experience with SCADA, VFD and programming of control systems.
You have a good technical understanding and you have very good knowledge of English and good knowledge of Swedish in both speech and writing.
Personal characteristics
As a person you are goal and result oriented, takes initiatives and have good skills in creating and developing long lasting relationships. You are driven, structured and like team work and to create results through collaboration. You recognize yourself in our core competencies - continuous improvement mindset, inspiring accountability and cross-boundary collaboration - which are a contributing factor to the company´s success.
We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues. Engage as a volunteer through Xylem´s business program for community initiatives Xylem Watermark , train or compete with us through our sports club Xylem IF or join our Art club to participate in art raffles or go to the theatre.
Apply here: https://r.cndrne.com/campaign/url/forward/421f90be245c
